Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Since 1992, with help from ENERGY STAR®, American businesses and families saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. All Pella® products meet or exceed ENERGY STAR certification in all 50 states and most of Canada. How will this affect you? Not only might your notice a decline in your heating and cooling bill, you will help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are each specifically designed and custom-built for your home, meaning no two projects are identical. Our large variety of products make it hard to discuss pricing without first understanding your needs, wants and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who can give you a quoted project price once they have seen the project site itself. To expedite the quoting process, your Pella® sales representative is prepared with a computer and a portable printer so that they’ll have all the quote information you’ll need—just as soon as the sales representative has been given the opportunity to consider the requirements of the job and brings them to life with your vision.
 
In addition to offering a large variety of first-rate products to select from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you great window and door products at affordable prices, offering you a chance to make the upgrades you want to while building great value into your Austin area home as you do it.


What should I use to clean my glass windows?

We recommend that you use a prepackaged vinegar-based cleaning mix or use an ammonia free glass cleaner such as Windex or Sparkle. Or you can make your own with one part vinegar to ten parts water. Apply the mix to a soft, clean microfiber cloth or paper towel. Do not use glass cleaners that are ammonia- or alcohol-based because they could form streaks or create a film that magnetizes moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses dependable installers who are certified to install Pella doors and windows. We require them to complete a rigid set of training courses so that your windows and doors are properly installed and meet Pella’s strict warranty criteria. We find the best Austin-local people and recruit them to install our projects. Before they can be hired, Pella requires them to pass a drug test and background check. Our installers are are insured by liability and workers compensation insurance. In addition to Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t match. Our experts are highly-trained in selling, installing, and servicing Pella Windows & Doors. Having a dedicated Pella sales team, project manager, local service technicians, and expert installers means that your project will have the expertise of our whole team. We like to use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. You can easily contact your sales representative or our main office if you have any concerns and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are numerous reasons why Austin homeowners select Pella for their replacement window and door needs. Founded in 1925, Pella is privately-held. Our success depends upon customer satisfaction, not stock prices. All of our high quality windows and doors are manufactured with high standards and serviced by Pella’s qualified Direct Sales Network. Unlike other manufacturers who sell exclusively through retailers, Pella has dedicated replacement window and doors design centers across the United States and Canada. This unique way of operating our business gives the homeowners in Austin a highly personal experience with the backing of a local to Austin, Pella-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a high quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Austin, we appreciate the financial commitment you are making toward the purchase of new windows or doors. Because of that fact, it is critical to ensure that all the questions you have about Pella’s products, materials and engineering are answered.  Therefore, we suggest that you allow up to 2 hours for your consultation appointment.

What happens during the in-home consultation?

Pella Austin’s in-home consultation is a critical first step to ensure client satisfaction and the right window or door products are chosen for your Austin home and budget. As such, it is best that our visit is scheduled when all decision-makers (typically both homeowners) are able to participate. Our mission is to provide you the best replacement windows and doors possible.

Please reserve up to two hours for this visit. Our professional consultant will address a variety of common questions including:

· What materials (vinyl, wood or fiberglass) are ideal for your Austin home?

· Which functional features do you want your windows or doors to have?

· What level of energy efficiency would be best for your home?

· Which colors do you want?

· Other questions you may have

Pella Windows and Doors respects your time, so we promise to make sure your in-home consultation is time well spent.